Q. Do I have to register in order to purchase products?
A. You may browse our website and view all our products without having to register, but should you wish to make a purchase, we will ask you to complete some basic details. We do ask you for your email address and a contact phone number, purely for use in relation to your order.
Q. Do I need to create a password and what happens if I forget it?
A. Yes we do require for you to set a password, but don’t worry if you forget it there is a simple prompt to say button and we will automatically re-email it to you.
Q. Can I change my account details at a later date?
A. Yes, this is done simply through ‘My Account’ which is under ‘Tools’ at the bottom of the navigation on the left hand side.
Q. How quickly will products be despatched?
A. We aim to get all orders despatched within 5 working days, and in most instances we manage to achieve it far quicker than this. However, at peak buying times such as Xmas we can take a little longer – but please do let us know by email when you have placed an order if you need it in a hurry and we will do our absolute utmost to meet your needs.
Q. What if I want to send a clock as a gift to a different address?
A. Not a problem, just let us know if the delivery address is different to that of the billing address where it prompts you in our shopping cart and we will send it to the address requested.
Q. What do I do if the item just isn’t right and I want to return it?
A. We aim to provide you with the most accurate description and the best quality images, but we understand that sometimes an order just isn’t right, or not as you expected. We offer a full ‘no quibble’ refund for all items returned within 14 days. Just simply notify us on info@madaboutclocks.com and we will notify you when your goods are received and confirm when the refund is made.
Q. My internet connection went down when I was part way through placing an order – help!
A. If you were logged in when you started your order, your basket will have been saved. Simply log in, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping. If you have lost your connection and then come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.
Q. How secure is it for me to give my credit card details on your website?
A. Your security is of paramount concern to us, we use a Secure Socket Layer on the site for extra-security and you only key in your credit card/financial details when you enter HSBC’s own secure website.
Q. How can I track my order once it’s been made?
A. Not a problem – simply call us on 0870 756 2828 and ask for Mad About Clocks and we will let you know where it is.
Q. What happens if I want to add something to my order after it’s been processed.
A. The best thing to do is to make another order via the site or failing that you can call us up and we can take the additional order over the phone. Just let us know that you have an order previously processed and we will endeavor to get them dispatched together.
